Chapter 14 - Keep The Change
The difference between a good Bartender and a great Bartender.
What you’ve learned so
far, when applied, will give you the skills to effectively set the tone
for a rewarding and profitable relationship with your customer, however,
the points listed below can be seen as “the icing on the cake”.
A truly great bartender will be spotted by his customers instantly,
and this type of first impression will cultivate a walk in customer
into a regular. Good for the bar, good for you. Place
all drinks directly in front of your guest and always serve on cocktail
napkins. Furthermore, be sure to replace soggy or dirty napkins.
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If serving beer in a mug,
make sure its frosted.
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If you see your customer
reaching for a match, light their cigarette for them.
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Empty ash-trays whenever
possible and make sure matches and cigarettes are completely extinguished.
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Don’t gossip. Never
complain about fellow employees, supervisors, guests or bosses.
This will always come back to haunt you and could cost you your
job.
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Wipe up spilled drinks immediately
and replace them at no cost no matter who was at fault.
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If your customer is unhappy
with their drink, for whatever reason, replace it at no charge.
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Do your best to keep the
glasses clean at all times. NEVER serve a glass with your finger
touching the rim, or in the case of wine, your hand touching the
bowl.
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Never be overly friendly
with a customer when they are with others unknown to you. There
is a fine line here that you will have to be aware of when you better
get to know theguest, but in general, keep the chatter brief unless
they continue it and you have the time.
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Never mention a customer’s
last visit unless they bring it up themselves.
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Do your best not to let any
individual customer wait at the bar for an extended period of time.
Try to monitor the order in which customers enter the bar and serve
them accordingly.
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Always do your best to keep
a spotlessly clean bar.
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If you are ever not attending
to a customer, find something to clean, straighten up, or prepare.
Free Bartending School Test Questions
& Hands on Homework
Please find your test questions
relating to Chapter 14. As we’ve already
covered the majority of the substance when it comes to drink making,
we’d suggest in reviewing these test questions that you focus
on a particular drink cluster, preparation method and garnish combination
that you feel you know the least. Now is the time to make mistakes,
not on the job. As such, we leave which drink you’d like to prepare
and enjoy up to you!
14-142 What should you do if a
customer spills a drink?
14-143 In what instance should you mention a customer's last visit?
14-144 What should you do if the things are slow at the bar?
14-145 What types of people should you not talk about with your guests?